Privacy Policy

  1. General Information

PRIMEHOLD S.R.L. respects the right to privacy and is committed to processing personal data lawfully, fairly, transparently and securely.

This Privacy Policy explains what personal data we may process through the PRIMEHOLD website, the purposes for which it is used, the circumstances in which it may be disclosed to third parties, how long it is retained and the rights of data subjects.

Personal data is processed in accordance with Law No. 195/2024 on Personal Data Protection and other applicable legislation of the Republic of Moldova. Law No. 195/2024 entered into force on 23 August 2026.

  1. Personal Data Controller

The controller of personal data processed through this website is:

PRIMEHOLD S.R.L.
IDNO: 1025600073103
Adresă: Republica Moldova, mun. Chișinău, Salcâmilor 28
E-mail: contact@primehold.md
Telefon: +373 67 466 477

These details correspond to the identification information used in PRIMEHOLD’s current policy.

For questions regarding personal data protection or to exercise your rights under applicable law, please contact us using the details above.

  1. Personal Data We May Process

When you use our website, we may process personal data that you provide directly, including your first and last name, telephone number, email address, message, project-related information and any other information you choose to include in an enquiry.

When you use the “Request a Quote” form on a product page, we may also process information relating to the selected product, such as its name, SKU or product code, selected variation, displayed price, product ID and product page URL. This information is used to correctly identify the product for which you are requesting a quotation.

The website, hosting server and security components may automatically record certain technical data necessary for the operation and protection of the website, such as your IP address, browser type, date and time of access, technical error information and security logs.

PRIMEHOLD does not currently use Google Analytics, Meta Pixel, TikTok Pixel or similar tools to track visitor behaviour for advertising purposes.

  1. How We Collect Personal Data

We may collect personal data when you complete a form on our website, contact us by telephone or email, communicate with us through WhatsApp or Viber, request information about a product or service, or provide information during discussions about a project, quotation or potential business relationship.

Certain technical information may be generated automatically by the server, WordPress, WooCommerce, security components or hosting infrastructure.

The website uses strictly necessary cookies for its operation, security and remembering cookie preferences. Further information is available in our Cookie Policy.

We recommend that you do not submit sensitive information or personal data that is unnecessary for handling your enquiry through the website forms.

  1. Purposes of Personal Data Processing

We use personal data to receive and assess enquiries, respond to messages, contact the person who submitted an enquiry, clarify project requirements, provide information about products and services, and prepare commercial quotations.

If discussions lead to a business relationship, personal data may be used to take pre-contractual steps, prepare and perform a contract, and communicate regarding products, delivery, design, manufacturing, installation, commissioning, maintenance or other requested services.

We may also process certain data to administer and secure the website, prevent misuse, identify technical problems, create backups, comply with legal obligations and protect PRIMEHOLD’s rights or legitimate interests.

Personal data provided when requesting a quotation will not automatically be used for newsletters or promotional messages. Marketing communications will only be sent where an appropriate legal basis exists and, when required, separate consent has been obtained.

  1. Legal Basis for Processing

Depending on the circumstances, personal data processing may be based on:
Taking steps requested by the data subject before entering into a contract.
Performing a contract.
Complying with a legal obligation.
PRIMEHOLD’s legitimate interests in managing its business, maintaining website security and protecting its rights.
The data subject’s consent, where required.

Therefore, submitting a quotation request does not mean that all related processing is based exclusively on consent. A significant part of the processing is necessary to respond to the request and take pre-contractual steps.

Where processing is based on consent, that consent may be withdrawn without affecting the lawfulness of processing carried out before its withdrawal.

  1. Providing Personal Data Through Forms

Completing the forms on our website is voluntary.

However, certain information, such as your name and contact details, may be necessary to identify your enquiry and provide a response.

If mandatory information is not provided, we may be unable to process your enquiry or prepare a quotation.

  1. Who May Receive Personal Data

Personal data may be accessed, only to the extent necessary, by authorised PRIMEHOLD employees and collaborators, the hosting provider, email and communication service providers, IT maintenance, backup and security providers, as well as legal advisers, accountants or other service providers involved in the company’s activities.

If a project requires the involvement of collaborators or subcontractors, certain information may be disclosed to them only to the extent necessary to perform the relevant service.

Personal data may be disclosed to public authorities when PRIMEHOLD is legally required to do so.

Service providers that process personal data on behalf of PRIMEHOLD must use it only for the purposes for which it was provided and implement appropriate protection measures.

PRIMEHOLD does not sell or rent personal data.

  1. External Services and Links

Our website may contain links to external services such as Google Maps, Facebook, TikTok, WhatsApp and Viber.

Google Maps is not embedded directly into the website. The Contact page uses a static image and a link to Google Maps.

When you follow an external link, you leave the PRIMEHOLD website, and the relevant platform may process certain personal data in accordance with its own privacy policy.

PRIMEHOLD does not control how these independent platforms process personal data after you access their services.

  1. International Data Transfers

Some hosting, email, communication or technical infrastructure providers may operate servers or provide services outside the Republic of Moldova.

If such circumstances involve an international transfer of personal data, PRIMEHOLD will use providers and mechanisms that allow personal data to be protected in accordance with applicable legal requirements.

Law No. 195/2024 includes rules on international data transfers and incorporates the European personal data protection framework.

  1. How Long We Retain Personal Data

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Enquiries, quotations and business correspondence may be retained for the period necessary to handle the enquiry, continue a potential business relationship and protect PRIMEHOLD’s legitimate rights

Data relating to contracts, invoices, accounting records or other documents subject to statutory retention obligations will be retained for the period required by applicable legislation.

Technical logs and backups are retained for limited periods determined by technical and security requirements.

Once the necessary retention period has expired, personal data will be deleted, anonymised or archived, as appropriate and in accordance with the law.

  1. Data Security

PRIMEHOLD and the technical service providers involved in administering the website implement reasonable measures to protect personal data against unauthorised access, loss, destruction, alteration or unlawful disclosure.

These measures may include secure connections, access controls for administrative accounts, passwords, updates to website components, backups and technical measures to secure the infrastructure.

No electronic system can provide an absolute guarantee against every risk. However, PRIMEHOLD aims to implement measures proportionate to the nature of the data and the risks involved.

  1. Rights of Data Subjects

Under the conditions established by Law No. 195/2024, data subjects may have the right to request information about and access to their personal data, rectification of inaccurate data, erasure, restriction of processing, objection to certain processing activities, data portability and withdrawal of consent where processing is based on consent.

Persoana vizată beneficiază, de asemenea, de protecția prevăzută de lege în cazul deciziilor bazate exclusiv pe prelucrare automată și are dreptul de a depune o plângere la autoritatea competentă.

Data subjects also benefit from the protection provided by law in cases involving decisions based solely on automated processing and have the right to lodge a complaint with the competent authority.

  1. Exercising Your Rights

To exercise your rights relating to personal data protection, please contact us at:

E-mail: contact@primehold.md
Adres: Republica Moldova, mun. Chișinău, Salcâmilor 28 str.

Your request should contain sufficient information to identify you and the personal data to which the request relates.

Where necessary to protect personal information, PRIMEHOLD may request verification of your identity before disclosing, modifying or deleting personal data.

Requests will be handled within the time limits and under the conditions established by applicable legislation.

  1. Right to Lodge a Complaint

If you believe that your personal data is being processed in violation of applicable legislation, you may contact us to clarify and resolve the matter.

You also have the right to contact the national supervisory authority:

Centrul Național pentru Protecția Datelor cu Caracter Personal al Republicii Moldova (CNPDCP)
Adresă: MD-2004, Republica Moldova, mun. Chișinău, Serghei Lazo nr. 48
Telefon: +373 22 820 801
E-mail: centru@datepersonale.md
Website: datepersonale.md

These contact details are those currently published by the CNPDCP.

  1. Personal Data Relating to Minors

The PRIMEHOLD website and services are not specifically intended for minors.

PRIMEHOLD does not intentionally seek to collect personal data from children through its website.

If we become aware that such data has been submitted without an appropriate legal basis, we will take the necessary measures in accordance with applicable legislation.

  1. Automated Decision-Making

PRIMEHOLD does not use personal data submitted through website forms to make decisions based solely on automated processing that produce legal effects or similarly significantly affect data subjects.

Enquiries and quotation requests are reviewed by company representatives.

  1. Changes to This Privacy Policy

This Privacy Policy may be updated when legislation, website functionality, services, technical providers or personal data processing practices change.

The updated version will be published on this page and will indicate the date of the latest update.

Last updated: 14 September 2026